5D4N Da Nang + Hoi An + Ba Na Hills (Vietnam)

The booking fee is RM1,000, charged to confirm your booking and secure your spot in the package.

The booking fee is non-refundable if you cancel your booking, except under specific circumstances such as natural disasters or other unforeseen events beyond our control.

The booking fee must be paid within 48 hours of making the reservation to confirm your participation. If payment is not received within this period, your reservation will be canceled.

The booking fee will be deducted from the total cost of the package. For example, if the total price is RM10,000, the remaining RM9,000 will be payable before the final payment deadline.

You can pay the booking fee through credit card, bank transfer, or e-wallets accepted by Travelex.

Once the booking fee is received, we will send you confirmation documents, including an invoice and itinerary, as proof of your booking.

If you decide to cancel after paying the booking fee, our cancellation policy will apply. Please review the terms and conditions for details on the financial implications of canceling your package.

Yes, booking with a travel agent offers several advantages that can enhance your travel experience:

1. 1. Expertise and Knowledge: Travel agents are experienced professionals who have in-depth knowledge of destinations, travel regulations, and the best times to visit. They can provide personalized recommendations based on your preferences and budget.
2. 2. Time-Saving: Planning a trip can be time-consuming, especially when dealing with multiple bookings, itineraries, and logistics. A travel agent can handle all the details for you, saving you time and effort.
3. 3. Access to Exclusive Deals: Travel agents often have access to exclusive deals, promotions, and discounts that are not available to the general public. This can result in significant savings on flights, accommodations, and packages.
4. 4. Personalized Service: Travel agents can tailor your trip to your specific needs, whether it’s a family vacation, a honeymoon, or an adventure tour. They can also offer special arrangements like guided tours, airport transfers, and unique experiences.
5. 5. Support and Assistance: In case of unexpected changes, such as flight cancellations, itinerary changes, or emergencies, travel agents provide invaluable support. They can quickly rebook flights, find alternative accommodations, and assist with any issues that arise during your trip.
6. 6. Financial Protection: Booking with a licensed and registered travel agent, like Travelex Tour, offers financial protection. In case of unforeseen circumstances, such as the collapse of a service provider, your investment is safeguarded.
7. 7. Peace of Mind: Knowing that a professional is handling your travel arrangements gives you peace of mind, allowing you to relax and enjoy your trip without worrying about the details.

While travel agents provide many benefits, it’s important to choose a reputable and licensed agent. Some agents may charge service fees, but these are often outweighed by the savings, convenience, and peace of mind they offer.

We offer ready-made packages known as “Join Trip,” which are available on predetermined dates set by us. These packages allow you to join a group of travelers for a shared experience on specific dates.

A “Join Trip” is a ready-made travel package that operates on specific dates chosen by Travelex. You can book a spot on these trips and join other travelers who have also signed up for the same experience.

To book a “Join Trip,” you simply need to select your desired trip from our list of available packages and pay the booking fee to secure your spot.

No, the booking fee for “Join Trip” packages is the same—RM1,000, which will be deducted from the total package cost.

“Join Trip” packages are pre-set and cannot be customized, as they are designed for group travel on specific dates.

The same cancellation policy applies to “Join Trip” bookings as with our other packages. The booking fee is non-refundable unless specified otherwise in our terms and conditions.

A private trip with Travelex is a customized travel experience designed specifically for your group. We tailor the itinerary to meet your preferences, offering a personalized and exclusive journey.

For inbound trips within Malaysia, there is no minimum group size, making it ideal for smaller groups. For outbound trips, the minimum group size is 20 pax.

To book a private trip, simply contact us with your group details, preferred destinations, and travel dates. Our team will work with you to create a customized itinerary.

Yes, one of the main benefits of a private trip is the flexibility to choose your travel dates, as well as other aspects of the trip.

Private trips are customized to your group’s specific needs and preferences, so the pricing may vary depending on the level of customization and the number of participants.

A private trip typically includes transportation, accommodation, guided tours, and any additional services you request. The itinerary is fully customizable to match your group’s interests.

Once the itinerary is finalized, a booking fee is required to secure your trip. The remaining balance is due before departure, according to the payment schedule provided by our team.

The cancellation policy for private trips will be outlined in your booking agreement. Typically, the booking fee is non-refundable unless specified otherwise in the terms and conditions.

Yes, you can request changes to your itinerary, though additional fees may apply depending on the nature of the changes and how close to the departure date they are made.

Yes, purchasing a travel package from an unregistered travel agent can be very risky. Registered travel agents, like Travelex Tour, are licensed and regulated under the Tourism Industry Act 1992, which ensures they meet specific standards of service, financial stability, and accountability. Unregistered agents do not have to adhere to these standards, which can lead to several potential problems.

The consequences of dealing with an unregistered travel agent can include:

1. 1. Lack of Consumer Protection: Without proper registration, there is no regulatory body overseeing the agent’s practices, which means you have limited recourse if something goes wrong.
2. 2. Financial Risk: You may be at risk of losing your money if the unregistered agent fails to deliver the promised services or if the company goes out of business.
3. 3. Quality and Safety Concerns: Unregistered agents may not adhere to industry standards for quality and safety, potentially putting you in uncomfortable or even dangerous situations during your trip.
4. 4. Difficulty in Legal Recourse: If disputes arise, it may be difficult or impossible to seek legal action against an unregistered agent, as they may not be recognized by regulatory authorities.
5. 5. Fraud Risk: There’s a higher chance of encountering fraudulent activities with unregistered agents, including fake travel packages, hidden fees, and non-existent services.

Always ask for the agent’s license number and verify it with the relevant authorities, such as the Ministry of Tourism, Arts, and Culture (MOTAC) in Malaysia. Registered agents like Travelex Tour will have a valid license, ensuring that your travel arrangements are safe and secure.

Travelex Tour Sdn. Bhd. is licensed under the Tourism Industry Act 1992 to conduct several types of travel-related businesses. These include:

• -Domestic Tour Operations: We are authorized to manage and operate tours within Malaysia.
• -Outbound Tour Operations: We are licensed to organize and manage tours outside of Malaysia.
• -Travel Agency Business: We are also licensed to operate as a travel agency, handling various travel-related services for clients.

Our office is located at No. 9-02, Jalan Permas 10/10, Bandar Baru Permas Jaya, 81750 Masai, Johor, Malaysia.