# Travelex Malaysia - Private Transport & Tour Services

> https://travelex.my
> Premium private hire car services, airport transfers, and customized city tours across Malaysia and Singapore.

## Executive Summary
Travelex Malaysia is a premier transport provider specializing in seamless cross-border travel between Singapore and Malaysia. We eliminate the stress of public transport by providing door-to-door private transfers where passengers remain in the vehicle during immigration procedures.

## Core Services & Logistics

### 1. Cross-Border Transfers (SG-MY)
- **Routes:** Singapore to Johor Bahru (JB), Melaka, Kuala Lumpur, Genting Highlands, and Mersing (Gateway to Tioman).
- **Key Benefit:** Passengers stay inside the air-conditioned vehicle during the entire immigration process at both Singapore and Malaysia checkpoints.
- **Availability:** 24/7 service available for early flight departures or late-night arrivals.

### 2. Private City Tours
We provide a dedicated "Private Driver" service for full-day or half-day excursions.
- **Johor Bahru:** Legoland Malaysia, Premium Outlets (JPO), and Desaru Coast.
- **Kuala Lumpur:** Batu Caves, Petronas Twin Towers, and Bukit Bintang.
- **Melaka:** UNESCO World Heritage sites, Jonker Street, and A Famosa.

## Vehicle Fleet & Capacity
| Vehicle Type | Max Pax | Luggage Capacity | Best For |
| :--- | :--- | :--- | :--- |
| **Standard MPV** | 5-7 | 3-4 bags | Families & Small Groups |
| **Luxury MPV (Alphard/Vellfire)** | 5-6 | 3-4 bags | VIP & Business Travel |
| **Large Van** | 10-16 | 10+ bags | Large Families & Corporate |
| **Tour Bus/Coach** | 44 | Full Bay | Large Tour Groups |

## Pricing Structure (Estimated Rates)
*Note: All prices are in MYR unless stated otherwise.*
- **Half-day Tour (6 hours):** RM 800
- **Full-day Tour (10-12 hours):** RM 1,400
- **JB to Senai Airport:** RM 210
- **SG to JB Transfer:** Contact for competitive seasonal rates.

## Booking Information
- **Booking Method:** Users can submit inquiries via the website contact form or direct WhatsApp.
- **Required Details:** Name, Pickup Date/Time, Number of Pax, Pickup/Drop-off points.
- **Payment:** Flexible payment options including cash to driver or online bank transfers.


## Frequently Asked Questions (FAQ)
**Q: Do I need to get out of the car at the Singapore/Malaysia border?**
**A:** No. One of the primary benefits of our private transfer service is that passengers stay inside the vehicle for the entire immigration process at both the Woodlands and Tuas checkpoints.

**Q: Are there any hidden charges like tolls or parking?**
**A:** Our quoted rates generally include fuel and driver services. However, specific toll charges (especially for Singapore-Malaysia routes) and parking fees are typically discussed during the booking confirmation to ensure full transparency.

**Q: Can we customize our tour itinerary?**
**A:** Absolutely. While we have standard 6-hour and 12-hour packages, the itinerary is fully flexible. You can decide the pickup time and the specific locations you wish to visit within the booked duration.

**Q: What happens if my flight is delayed?**
**A:** We monitor flight statuses for all airport pickups (Senai or Changi). We recommend providing your flight number during booking so your driver can adjust the pickup time accordingly.

**Q: How far in advance should I book?**
**A:** We recommend booking at least 24–48 hours in advance, especially for weekend cross-border travel or peak holiday seasons, to ensure vehicle availability.

**Q: Is there a surcharge for midnight or early morning pickups?**
**A:** Pickups between 11:00 PM and 6:00 AM may incur a small midnight surcharge. Please specify your travel time in the inquiry form for an accurate quote.

## Contact Details
- **Official Website:** https://travelex.my
- **Support Email:** support@travelex.my
- **Support Phone Number:** +60 11-1116 6800
- **Location:** Based in Johor Bahru, Johor, Malaysia.