Proton Exora 1.6

If you need to update the name or driver on your reservation, please contact the Travelex Customer Support team as soon as possible. It is important to inform us before the vehicle pick-up. Travelex reserves the right to cancel or terminate the car reservation without prior notice if the driver change is not acknowledged and confirmed in advance.

Yes, there may be additional fees depending on the services you request and specific situations:

1. 1. Pick-up & Drop-off Service: If you request pick-up or drop-off services, additional fees will apply. The cost is calculated based on the distance in kilometers (KM) between your location and the nearest Travelex station or office.

2. 2. Penalty Charges: Additional fees may be incurred in the following situations:

• -Late Return: A fee of up to RM200.00 per hour may apply if the vehicle is returned late.
• -Unpleasant Odor/Smoking: A charge of RM200.00 to RM300.00 will be applied if the vehicle is returned with an unpleasant odor or signs of smoking.
• -Extra Cleaning Fee: If the vehicle requires extensive cleaning upon return, an additional fee of RM100.00 to RM250.00 may be charged.

Yes, here’s how you can manage your booking with Travelex:

1. 1. Unpaid Bookings: If your booking is unpaid, please cancel it and make a new booking with the correct information. We cannot modify unpaid bookings.

2. 2. Paid Bookings: If your booking is paid, changes are possible. Please contact our Customer Support team to make any amendments. There are no change fees if the request is made at least 24 hours before the pick-up date. However, if the changes result in a higher rental cost, you will need to pay the difference.

3. 3. Ongoing Bookings: If you need to return the car early or extend the rental period, please contact us to adjust our schedule. Please note that we do not offer refunds for early returns.

• Extensions: An extension is treated as a new booking. The extension will be charged at the current rate displayed on our website. Payment must be completed before the original booking ends to avoid late return penalties.

Yes, after booking confirmation, an electronic invoice in PDF format will be automatically sent to you via email. If you do not receive the invoice, you can contact our Customer Support team, and we will be happy to assist you by providing the invoice directly through WhatsApp.

We do not offer car viewing before reservation. While the exact car model might not be displayed on our website, we guarantee that you will receive a vehicle in the same or equivalent class as the one you booked. If the specific model you reserved is unavailable, we will provide a similar or higher-class vehicle at no additional cost. Rest assured, every car is thor

Yes, a security deposit is required when renting a vehicle. The deposit amount varies depending on the car model and the rental period. This deposit is in addition to the rental fees and must be paid at the time of pick-up.

When picking up your rental car, please ensure you have the following:

1.Identification Card or Passport: This is required to verify your identity and ensure the car is given to the correct individual.

2.Driver’s License: Even if you have uploaded your license before the pick-up date, you must bring the physical driver’s license with you. This is important in case of a traffic check, as you will need to present the actual card to the officer.

Q: Who is eligible to drive the rental vehicle?

A: The renter and any additional drivers must meet specific eligibility criteria to be permitted to drive the rental vehicle.

Q: What are the age requirements for drivers?

A: Drivers must be between 23 and 65 years old for standard vehicles, and between 25 and 65 years old for luxury vehicles.

Q: What type of driving license is required?

A: A full and valid national or international driving license is required, with at least two years of driving experience. Drivers holding a probationary license are not allowed to drive our vehicles.

Q: Can foreign nationals drive with their home country’s driving license in Malaysia?

A: Yes, foreign nationals with a valid English-language driving license are permitted to drive in Malaysia for up to three months, depending on the regulations of their home country.

Travelex accepts the following payment methods:

• -Visa Card

• -Master Card

• -Malaysian Banking Transfer

Our payment gateway is HitPay. Please note that we do not accept cash, and all bookings and payments must be made online through our website.