1.1 Company Overview: Travelex Tour Sdn. Bhd., hereinafter referred to as “Travelex,” is registered under the company number 201901004800 (1314127-M) and is approved by the Ministry of Tourism, Arts and Culture with license number KPK/LN: 10750. Travelex is incorporated in Malaysia and operates from No. 9-02, Jalan Permas 10/10, Bandar Baru Permas Jaya, 81750 Masai, Johor, Malaysia. Travelex provides comprehensive car leasing services through an integrated online platform, catering to both domestic and international travelers. Our core business is focused on delivering seamless transportation solutions, ensuring our customers enjoy their journey with the utmost convenience and comfort.

1.2 User Agreement: By leasing a vehicle from Travelex (“Lease Vehicle”), you, the “User,” agree to the terms set forth herein. The specific details and preferences of the Lease Vehicle will be determined based on your selections made via Travelex’s official website at www.travelex.my, or through other Online Travel Agency (OTA) platforms, or offline transactions conducted with our sales team. Travelex commits to providing the Lease Vehicle in accordance with these Terms and Conditions, regardless of the booking method.

1.3 Acceptance of Terms: By accessing and using our website and services, you, the User, implicitly agree to abide by the Terms and Conditions outlined herein. Your engagement with our website or with any of our booking platforms signifies your understanding of and agreement to these stipulations.

1.4 Amendment Authority: Travelex reserves the right to modify, revise, or amend any clauses within these Terms and Conditions as necessary. Any updates will be promptly made available on our website and other platforms where these Terms and Conditions are displayed. Continued use of our website, services, and other booking platforms after such modifications will constitute your acceptance of the new Terms and Conditions.

3.1 Lease Duration:

• Initial Term: The User shall lease the Lease Vehicle for a period specified by the date and time provided in the booking confirmation, which is generated via the Website or through any other booking method used by Travelex. This duration is hereafter referred to as the “Lease Term.”
• Minimum Booking Period: Travelex accepts bookings only fora minimum period of 24 hours. Bookings for periods shorter than this will be rejected, and no refund will be issued for rejections based on this criterion.

3.2 Vehicle Return:

• Timely Return: The User agrees to return the Lease
  Vehicle punctually, adhering to the agreed Lease Term’s expiration. Failure to
  return the vehicle on time may result in additional charges as specified in the
  late return policy.
• Return Location: The Lease Vehicle shall be returned to a mutually agreed location as designated in the booking confirmation. This location is hereafter referred to as the “Return Location.”
• Condition Upon Return: The vehicle must be returned in the same condition as it was provided, barring normal wear and tear. Users are responsible for any damage that occurs to the vehicle during the lease term,subject to the terms provided in the insurance and damages section of thisagreement.

5.1 Lease Charges

• Pricing Basis: The lease charges for the Lease Vehicle (“Lease Charges”) shall be ascertained based on the booking confirmation, which takes into account the specific type of Lease Vehicle and the lease duration as selected by the User through the Website.
• Minimum Lease Duration: The baseline Lease Charges correspond to a minimum lease duration of twenty-four (24) hours. Any hours beyond this will be calculated at the time of booking at a rate of one-fifth of the daily rate for each additional hour, up to a maximum of five (5) hours.
• Inclusions: Lease Charges shall encompass:
  1. Unlimited mileage for the duration of the lease.
  2. Routine maintenance for the Lease Vehicle.
  3. Passenger liability coverage, which includes insurance for third-party property damage and bodily injuries.
• Early Return Policy: Should the User opt to return the Lease Vehicle before the end of the agreed Lease Term, Travelex is not required to issue a refund or adjust Lease Charges for any period within the Lease Term that the vehicle was not utilized.
• Vehicle Upgrades: In the event that Travelex offers a complimentary vehicle upgrade, charges related to an extended lease or delayed return will be adjusted based on the rates for the upgraded vehicle class.
• Payment Currency and Methods: All Lease Charges must be paid to Travelex in Ringgit Malaysia. Payments should be made to the designated bank account as detailed in the Terms and Conditions.
• Special Service for Off-Hour Pickups: Travelex offers a premium service for international customers who wish to collect their Lease Vehicle outside of Travelex’s standard operating hours, which are from 8:00 AM to 9:00 PM. This special service, known as “Odd Hours Pickup,” is subject to an additional fee (“Odd Hour Fees”). Requests for Odd Hours Pickup must be communicated prior to the customers’ arrival at the airport and will be thoroughly explained by Travelex’s customer service team to ensure clarity and a smooth experience.

6.1 Refundable Security Deposit:

(a) Deposit Requirement: The security deposit is required in addition to the Lease Charges. It serves as a safeguard against potential damages, liabilities, or traffic violations during the lease period.

(b) Deposit Calculation: The amount of the deposit is determined by the type of Lease Vehicle and the length of the Lease Term.

(c) Deposit Collection Method and Refund Methods:

• Deposit Collection: This deposit is collected at the time you pick up the car. Payment can be made via QR Pay, credit or debit card, or direct transfer to our company account. For the International Users we prefer cash or pay now for deposit payment.

 Deposit Refund Methods:

• For International Users (Singapore): Deposits made in SGD will be refunded using Pay Now, ensuring an efficient and convenient return of funds within 10 working days after the lease ends, contingent on the vehicle’s satisfactory return without any summonses. To facilitate the process, please provide your true full name and phone number linked to your Pay Now account when making the deposit
• For International Users (Brunei): Deposits received from Bruneian users will be refunded directly through the user’s bank account in Brunei, in the original currency, within 10 working days post-rental, assuming all terms of the lease are met.
• For Malaysian Users: Deposits collected from Malaysian users will be returned through the user’s bank account in Malaysia in the original currency. This refund will be processed within 10 working days after the lease term has concluded, provided the Lease Vehicle is returned in satisfactory condition and in compliance with all terms of the lease.

6.2 Penalty Charges:

(a) Late Return: A fee of up to RM200.00 per hour will be levied for vehicles returned after the agreed lease term has expired.

(b) Additional Fees:

·         Odor/Smoking: If the Lease Vehicle is returned with a significant unpleasant odor, including those from smoking, a fee between RM200.00 and RM300.00 will be assessed.

·         Extra Cleaning: Should there be a need for extensive cleaning due to the condition of the vehicle at the end of the lease, charges will range from RM100.00 to RM250.00.

These penalties are instituted to maintain the high standard of Travelex’s vehicle fleet and ensure that subsequent customers enjoy their leasing experience.

• Booking Payment Method: To confirm the booking of the Lease Vehicle via the Travelex website, a valid payment method such as Mastercard or Visa for credit or debit card, or any other payment method deemed acceptable by Travelex (“Payment Instrument”), is required.
• Deposit Collection: Travelex will collect the required deposit upon vehicle pickup.
• Booking Cancellation: The User acknowledges that Travelex reserves the absolute and unequivocal right to cancel and/or terminate any booking made by the User should they fail or be unable to comply with the provisions of this Clause.

Cancellation Procedure: Users can cancel any Lease Vehicle booking made via the Travelex website by contacting Travelex directly through email at [email protected] or via telephone at +601969946800. All cancellation requests must be communicated through these official channels to ensure a smooth and efficient transaction process.

8.2 Refund Eligibility:

• Full Refund: If the User cancels the booking more than 24 hours before the scheduled vehicle pick-up time.
• Partial Refund: For cancellations made within 24 hours before the vehicle pick-up time, a penalty equivalent to one day’s worth of paid Lease Charges will be applied, along with a 5% processing fee for each cancellation of the total amount paid. No refund will be issued for insurance purchased.

8.3 No Refund:

1. If the User cancels the booking after the vehicle pick-up time or in the case of a “No Show”.
2. If the User decides to downgrade the vehicle specification one day before the pick-up time.
3. If the User fails to provide the registered Drivers at the scheduled booking time.
4. If the User neglects to collect the Lease Vehicle without prior notice.

8.4 Refund Process:

1. The User must contact Travelex within the stipulated time to document the issue and request a refund.
2. The User must provide the invoice and/or other evidence of the issue.
3. The User must cooperate with any requests for additional information from Travelex.
4. The User must have made reasonable efforts to resolve the issue with the Drivers or person in charge before making a claim.
5. Travelex will notify the User via email regarding the refund transaction. Refunded Lease Charges will be credited to the User’s account after the return of the Lease Vehicle. For deposit refunds, the User will be able to check after 10 days from the return of the Lease Vehicle to Travelex.

9.1 The User hereby agrees and promises to TRAVELEX as follows:

1. That the User shall refrain from using the Leased Vehicle:
2. While influenced by alcohol or drugs;
3. For any activities other than those it is specifically designed for;
4. For commercial gain or re-leasing to other parties;
5. To push or tow any vehicle or object;
6. To engage in any races, tests, or contests;
7. In a manner that exceeds its maximum load capacity;
8. For any illegal or unlawful activities; and
9. To transport any items that may emit strong odors such as but not limited to pets, durians, and salted fish. Smoking inside the Leased Vehicle is strictly forbidden. The User will be responsible for reimbursing TRAVELEX for all expenses incurred under Clause 6.3 to remove such odors and compensate for the vehicle’s downtime;
10. That the User shall avoid any actions that might compromise TRAVELEX’s interest in the Leased Vehicle, including but not limited to selling, leasing, altering, or disposing of the vehicle or any of its components;
11. That the User shall avoid any actions that could affect the insurance policies covering the Leased Vehicle;
12. That the User shall not modify the mechanical or other aspects of the Leased Vehicle, nor make any alterations or attachments, or install any towing devices, additional accessories, or non-standard tires without TRAVELEX’s prior written consent;
13. That the User shall not remove or tamper with any identification marks or plates attached to the Leased Vehicle, nor allow or attempt the same;
14. That the User shall not alter the paintwork or body of the Leased Vehicle nor add any paintings, signage, lettering, or advertisements to or on the Leased Vehicle;
15. That the User shall not take or permit the Leased Vehicle to be taken out of Malaysia without TRAVELEX’s prior written approval, which may come with conditions as deemed appropriate by TRAVELEX;
16. That the User shall not undertake repairs on the Leased Vehicle without TRAVELEX’s written consent;
17. That the User shall cover the costs of repair or remediation of any damage to the Leased Vehicle caused by negligence, intentional acts, vandalism, or misuse by any driver;
18. That the User shall be responsible for replacing any missing, stolen, or broken parts and/or accessories of the Leased Vehicle;
19. That the User shall bear the costs of replacing any lost car keys and/or the expenses for creating any additional keys for the Leased Vehicle;
20. That the User shall promptly inform TRAVELEX in case of theft or detection of any defects or damages to the Leased Vehicle during the lease period;
21. That the User shall return the Leased Vehicle to the designated location at the lease end and ensure its condition is as at the start of the lease period;
22. That the User shall take good care of the Leased Vehicle, ensuring it is locked, secure, and parked in a safe area when not in use;
23. The User is responsible for ensuring the correct type of fuel for the Leased Vehicle and must refill the tank before returning it, otherwise, TRAVELEX reserves the right to deduct from the deposit for the refill;
24. The User is solely liable for all parking fees, traffic fines, penalties, or summonses related to the Leased Vehicle during the lease term, and TRAVELEX will charge the maximum amount;
25. That the User shall not leave any personal items in the Leased Vehicle when returning it to TRAVELEX, and TRAVELEX will not be responsible for any lost items after the vehicle’s return.

9.2 Fuel

1. The User is required to fill the Leased Vehicle with the correct type of fuel at all times.
2. The Leased Vehicle must be returned with the same amount of fuel as at the start of the Lease Term.
3. If the Leased Vehicle is returned with a lesser amount of fuel, the cost to refill the difference will be deducted from the deposit and may include a service charge unless agreed otherwise beforehand.
4. In case of any discrepancies in the fuel level reported by the User, the fuel level stated in our Inspection Report will be considered accurate.

9.3 TRAVELEX hereby agrees and commits to the User as follows:

1. To maintain the Leased Vehicle according to the manufacturer’s recommended guidelines;
2. To inspect and ensure that the Leased Vehicle is in a roadworthy state and suitable for use throughout the Lease Term;
3. To complete an electronic inspection form at both the pickup and return times of the Leased Vehicle;
4. To provide valid insurance coverage for the Leased Vehicle during the Lease Term;
5. To offer a replacement vehicle of comparable class and specification in the event of an accident or breakdown involving the Leased Vehicle.

1. 1. The Liability Reduction Option (LRO) helps to lower the amount you need to pay out-of-pocket in case of accident and theft. This option is available only if you subscribe to our LRO plan and comply with terms outlined in this agreement.
   2. If an accident or theft occurs, and you file a police report within 24 hours, the LRO will take effect. Travelex will then charge you a convenience fee as listed in the table below.
   3. By accepting and adhering to the terms and conditions, your financial responsibility is minimized to the specified convenience fee:
      • The LRO coverage includes:
      • Any relevant insurance costs;
      • Downtime for vehicle repairs;
      • Loss of use compensation while the vehicle is being repaired.

4. For international travelers with travel insurance that covers accidents or thefts involving their rental vehicle, Travelex operates on a “reimburse-first, claim-later” basis. This means international travelers must adhere to our LRO and convenience fee requirements before seeking reimbursement from their travel insurance provider.
5.  If you receive a complimentary vehicle upgrade, the LRO fee will be adjusted based on the new vehicle’s class and specifications.
6.  If you choose not to subscribe to the LRO, Travelex will not be liable for any damages incurred during or after the rental period.
7.  LRO subscription must be completed before the rental period begins. Once the rental period has started, LRO cannot be added. Travelex reserves the right to decline LRO subscription requests after the rental period has commenced.

The Leased Vehicle must not be operated by any individuals who have submitted false identification to TRAVELEX, including but not limited to fake names, incorrect age, or false addresses. The Leased Vehicle should only be driven by individuals specifically listed in the lease agreement or those who have received explicit written authorization from TRAVELEX. All authorized drivers must hold a valid, full driving license that has been active for at least one year. Individuals with a probationary license are explicitly forbidden from driving any vehicle leased from TRAVELEX.

The Leased Vehicle must not be utilized for commercial hire, unlawful activities, off-road driving, racing, setting pace in races, test driving, reliability or speed testing, towing other vehicles or trailers, or for instructing driving lessons. Driving the vehicle while under the influence of alcohol, drugs, or other illegal substances, as per legal standards, is strictly prohibited.

The Leased Vehicle must not carry a number of passengers or an amount of baggage that exceeds its rated capacity, nor should it be used to transport goods in a manner that violates customs regulations or in any other illegal way as determined by law.

The Leased Vehicle is strictly prohibited from entering Thailand.

The Leased Vehicle must be kept free from strong odors that could impair the comfort of future users, such as durian, salted fish, excessive perfume, or materials typically used in religious ceremonies.

At TRAVELEX, we are dedicated to ensuring your safety and preserving the condition of the Leased Vehicle. Consequently, we must inform you that our vehicles are prohibited from being driven into Thailand, Brunei, Indonesia, and typically Singapore. Additionally, our vehicles cannot be transported by sea, river, or air from the mainland to islands such as Langkawi, Tioman, Redang, Pangkor Island, among others. Understanding the need for flexibility and convenience, we do, however, offer the option to travel to Singapore under specific conditions through an alternative service provided by TRAVELEX. This service includes a variety of facilitative offerings tailored to enhance your travel experience to Singapore, such as our specialized shuttle service. These options are designed to provide hassle-free travel while complying with travel regulations and adhering to our safety and usage policies.

The “Seamless City-to-City Leasing” service provides a flexible option for those renting vehicles from TRAVELEX, allowing them to pick up a leased vehicle at one location and drop it off at another specified location. This service is designed for the convenience of users who may be traveling from one city to another or who need to end their vehicle lease away from their starting point.

Here’s how it generally works:

• Booking: When you book your vehicle, you specify both the pickup and drop-off locations. This allows for planning your trip according to your itinerary without needing to return the vehicle to the original location
• Pickup: You collect your leased vehicle from the designated TRAVELEX branch or pickup point.
• Use: You use the vehicle for your intended travel, adhering to all terms and conditions of the lease agreement.
• Drop-off: At the end of your lease term, you return the vehicle to a pre-agreed TRAVELEX location, which could be in a different city or region from where you started.

In the event of an accident involving the Leased Vehicle, the claim retrieval process will commence once the vehicle is taken to a workshop for repairs. Travelex will initiate this process by notifying you, the User and driver. If there is no response to the initial notification, Travelex will follow up via WhatsApp and email. It is essential to respond to these notifications promptly to avoid deductions from your deposit, which will be processed within 10 days of the vehicle’s return to Travelex.

If the deducted amount from the deposit does not cover the repair costs billed by the workshop, Travelex will contact you to recover the necessary funds. Travelex will attempt to notify you up to three (3) times. Failure to respond will result in Travelex issuing a formal Letter of Demand for reimbursement. Continued non-compliance or failure to respond will lead to legal action against you, as the User and the Driver.

This process is implemented to ensure the efficiency of our operations and fairness among all our customers. Your understanding and cooperation are greatly appreciated.

The Lease Agreement may be terminated under these conditions:

• Should the User (Lessee) fail to pay the Lease Charges on time or clear any outstanding dues as per this agreement;
• If the User (Lessee) does not comply with or fulfill any of the terms, conditions, or covenants outlined in this agreement;
• In the case of an individual User (Lessee), if there is any distress or execution levied on their property, or if the Lessee, being a company, engages in any dealings with its creditors, undergoes liquidation (voluntary or compulsory), appoints a receiver, is subject to winding-up orders or proceedings, or if any legal judgment remains unsettled for over thirty (30) days.

This Lease Agreement is governed by the laws of Malaysia. Any disputes arising from this agreement will be resolved within the Malaysian judicial system. Should any provision of this agreement be found invalid or unenforceable, it will not affect the validity or enforceability of the other provisions.